The item may not be an excluded item or subject to any additional exclusions and.You must meet the requirements specified in this policy, including taking action within the required time frames.You must complete and pay for your purchase on using an eligible payment method at checkout.The seller doesn't fulfill their return policy as stated in the listingĪs a buyer, for your transaction to be eligible for eBay Money Back Guarantee:.The item arrives broken, damaged, or faulty.The item received by the buyer doesn't match the listing, for example:.Help a buyer with an item that hasn't arrivedĬoverage, eligibility requirements, and exclusions. Get help with an item that hasn't arrived.Need to report a problem or not sure about the next steps?
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